AvihtTV TV’s Subscription Terms detail the rules, billing, features, and cancellation policies for our Premium service, providing ad-free HD/4K streaming, offline downloads, and exclusive content to subscribers across East Africa. These terms supplement our general Terms of Use and apply automatically upon signup, ensuring transparent, flexible access with no hidden fees or long-term locks—effective December 2025.
Subscription Plans and Features
Choose from tiered options tailored to needs:
- Premium Basic ($4.99/month or $49.99/year): Ad-free SD/HD, 5 downloads, 2 simultaneous streams.
- Premium Plus ($7.99/month or $79.99/year): 4K/HDR, 25 downloads, 4 streams, early access to originals.
- Family ($9.99/month or $99.99/year): All Plus features + 6 profiles, shared across households.
- Student/Annual Discounts: 20-30% off with verification (ID upload or edu email).
All plans auto-renew; trials (7-14 days) convert seamlessly. Features synced across devices.
Billing and Payment Methods
Secure, recurring charges:
- Accepted Methods: Credit/debit cards (Visa/Mastercard), mobile money (MTN MoMo, Airtel Money), bank transfers (Equity, KCB).
- Currency: USD or local (RWF/UGX/KES) at checkout; taxes/VAT added (10-18%).
- Cycles: Monthly (any day) or annual; prorated upgrades/downgrades instant.
- Receipts: Email + app dashboard; transaction IDs for disputes.
Failed payments trigger 3-day grace + content pause (no data loss).
Trial Periods and Promotions
- Free Trials: First-time users only; no card required upfront (add later to continue).
- Promo Codes: Stackable (e.g., “EAT2025” for 1 month free); expire 90 days.
- Referrals: $5 credit per friend signup (max $50/account).
Cancel pre-end to avoid charges; unused trials non-refundable.
Upgrades, Downgrades, and Changes
- Instant Upgrades: Full month credit applied; e.g., Basic to Plus prorates.
- Downgrades: Effective next cycle—no refunds for current period.
- Plan Pauses: Premium only—up to 3 months/year (retain downloads).
Manage via app: Settings > Subscriptions > Edit Plan.
Cancellation Policy
Hassle-free exits:
- Self-Cancel: Dashboard > Subscriptions > Cancel (confirms via email).
- Access Post-Cancel: Full until cycle end (e.g., cancel Dec 15 → access to Jan 14).
- No Refunds: Partial months non-refundable; annual plans 30-day money-back if <10% used.
- Reactivation: Rejoin anytime—no penalties.
Auto-delete account option ties to subscription end.
Usage Limits and Fair Use
- Streams: Simultaneous device cap (e.g., 3 for Basic)—error if exceeded.
- Downloads: Expire 48 hours after offline; no sharing.
- Bandwidth: Unlimited, but abuse (e.g., server farming) monitored/throttled.
Violations: Temp suspension; repeated = downgrade to free.
Refunds and Disputes
Rare but handled fairly:
| Scenario | Eligibility | Process |
|---|---|---|
| Double Charge | Always | Email billing@avithtv.com with receipts |
| Unused Annual | <30 days, <25% used | Full/partial credit |
| Tech Issues | Proven downtime >24h | Prorated days |
| Unauthorized | Immediate | Full reversal + password reset |
Disputes via email (48hr response); escalate to Rwanda Consumer Protection.africa2trust+1
Auto-Renewal and Price Changes
- Opt-Out: Toggle OFF in billing settings anytime.
- Increases: 30 days’ notice via email/app; current subs grandfathered 90 days.
No surprise hikes; inflation-adjusted annually.
Regional and Tax Considerations
- East Africa: Local pricing (e.g., RWF 6,500/month); VAT compliant.
- International: USD only; geo-content limits apply.
Currency conversion fees by your bank.
Termination of Subscription
- By You: Cancel as above.
- By ATN: Non-payment (7 days notice), Terms breach, or service changes.
Post-term: Downloads expire; data per Privacy Policy.
Contact for Billing Support
- Email: billing@avithtv.com or support@avithtv.com (“Subscription Issue”).
- Form: avithtv.com/feedback-complaints/ > Billing category.
- Chat: Live 9AM-9PM EAT.
Track via dashboard receipts. Enjoy uninterrupted streaming with AvihtTV Premium!.